Continuous training is important for interior plant technicians The importance of an ongoing training program can never be minimized for interior plant technicians. Expert training identifies the strengths and weaknesses of each individual and works to develop positive techniques. But who has time to train? Does it feel like you are running from account [...]
Recycling helps the environment As Interior Plant Technicians, we have chosen to be part of the green industry. Most of us are environmentalists; we care about the sustainability of the earth. We hurt when we see garbage along the road and smoggy air. Taking care of the earth is a big job. Where do [...]
A casual office will have a less formal atmosphere We service many kinds of accounts: malls, hotels, restaurants, private homes, law offices and corporate headquarters. Each has their own atmosphere and own corporate identity. As interiorscapers, we get to be a part of all of these diverse accounts. How well do you fit in? [...]
Learn how to extend the life of your plants Most interiorscape companies replace plants as part of the ongoing guarantee to their customers. This keeps plants looking good through all the years of service. The goal of virtually every company with a guaranteed replacement policy is to replace declining plants before the client notices [...]
Treat everyone like they are your best customer It's important to remember that everyone you come into contact with is your customer, in some way or another. From the person selling flowers at the farmers' market, to your supervisor at work and even family friends. If you don’t know how to listen effectively, communicate [...]
Do you offer exceptional customer service? In today’s competitive environment, customers demand more than just a basic service. They value exceptional service and are willing to pay for it. Outstanding customer service is what keeps your clients paying for your work. Without customers, you have no jobs to do! It's up to the plant [...]
Plants with high visibility should look vibrant and healthy Various problems are encountered when working with interiorscape plants. Left unnoticed, these problems can lead to a decline in the overall plant quality of an account, a decline in customer satisfaction, or a decline in technician safety. Some of these situations change so gradually that [...]
Plants improve the quality of a workplace You are riding in an elevator and the person riding up with you looks over and sees your water bucket. Inquisitively they ask, "Why do we even need a plant service in this building? Anybody can water plants, besides what’s wrong with fake plants?" Those are some [...]
Care for your customers as you would your favorite plants Some days the difficulties of being in a customer service profession like interiorscaping can be overwhelming. There are days when it feels like each customer has too many plant problems and they want them all solved NOW. We’ve all had days like this. The [...]
Are your Dracaena roots covered? Over the past few months, we have been jotting down questions about plant problems from plant technicians. Some of the questions couldn’t be answered with just a simple “more water, less water” or “watch for bugs” type of response. A bit more background was needed. A bit more history about [...]
