The Best Training Resource for Interiorscapers, Professional Interior Plant Care Technicians, & Horticulturists

Customer Service

15 08, 2018

10 Reasons to Use a Plant Service

By |2018-08-12T19:35:43+00:00August 15th, 2018|Categories: Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

Plants improve the quality of a workplace You are riding in an elevator and the person riding up with you looks over and sees your water bucket. Inquisitively they ask, "Why do we even need a plant service in this building? Anybody can water plants, besides what’s wrong with fake plants?" Those are some [...]

8 08, 2018

Top Customer Retention Tips

By |2018-08-08T10:36:44+00:00August 8th, 2018|Categories: Customer Service, Plant Technician Skills|0 Comments

Care for your customers as you would your favorite plants Some days the difficulties of being in a customer service profession like interiorscaping can be overwhelming. There are days when it feels like each customer has too many plant problems and they want them all solved NOW. We’ve all had days like this. The [...]

25 06, 2018

6 Stress Management Tips

By |2018-06-24T15:44:42+00:00June 25th, 2018|Categories: Customer Service, Plant Technician Skills|0 Comments

Learn how to take a step back If you feel you’re on the verge of being stressed because of your job, take a step back. You might be burning out. Before it becomes full-blown, take these steps to avoid burnout: 1. Find time to play Even if it means forcing yourself. People on the [...]

6 06, 2018

Caring for Plants in Top-Impact Areas

By |2018-08-03T18:23:57+00:00June 6th, 2018|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills, Sample Articles|0 Comments

Sago palms are a good choice for top-impact areas When you walk onto a large job site and there are so many plants to care for it may be hard to decide where to begin. Oftentimes, you start where you enter the account, which is usually at a back entry. You spend time doing [...]

28 05, 2018

20 Characteristics of Good Managers 

By |2018-05-29T17:58:32+00:00May 28th, 2018|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

Great managers inspire their plant technicians Managing interior plant technicians can be very stressful. It takes a lot of effort to make sure your technicians are knowledgeable about their work and servicing the accounts with ease. Good leadership is essential, but what are the characteristics of a good manager? Here are 20 characteristics of [...]

9 05, 2018

10 Questions to Assess Customer Service Skills

By |2018-07-30T10:59:57+00:00May 9th, 2018|Categories: Budget & Revenue, Customer Service, Plant Technician Skills|1 Comment

What's your customer service score? Customer service is not a perfect science. You can’t write a formula for how to respond to each situation. People are unpredictable, so interactions will always have to be individualized for each situation. A key to being successful in dealing with customers is to remain flexible. Each interaction is [...]

7 05, 2018

Dos and Don’ts of Residential Interiorscaping

By |2018-05-09T09:43:08+00:00May 7th, 2018|Categories: Customer Service, Plant Knowledge, Plant Technician Skills|2 Comments

Be extra careful when working in residences Chihuly glass, Villeroy and Boch serving dish, Waterford Crystal punch bowl, Chivas Regal and a Peter Max painting. Question: What do these five items have in common? Answer: They are all things you should never touch when servicing plants in a residential account. Palatial plants Palatial plants [...]

25 04, 2018

11 Helpful Time Management Tips

By |2018-08-02T14:10:35+00:00April 25th, 2018|Categories: Customer Service, Plant Technician Skills|0 Comments

Writing a list will help you stay on track There's always so much that needs to be done and it's easy to be overwhelmed when you have so much on your plate. Don't worry, there are 11 helpful tips below to help you make the most of our time. Break down major tasks into [...]

26 03, 2018

An Interior Plant Technician Explains 

By |2018-08-03T18:27:00+00:00March 26th, 2018|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

Are your Dracaena roots covered? Over the past few months, we have been jotting down questions about plant problems from plant technicians. Some of the questions couldn’t be answered with just a simple “more water, less water” or “watch for bugs” type of response. A bit more background was needed. A bit more history about [...]

5 03, 2018

The Importance of Client Appreciation

By |2018-05-10T09:15:23+00:00March 5th, 2018|Categories: Customer Service, Plant Technician Skills|0 Comments

Give your customers beautiful bromeliads as gifts It’s getting close to Spring and you may suddenly want the entire world to feel as good as you do. You want peace and harmony with your clients, employees and coworkers. Sometimes the customer is not always right. The customer knows it. You know it. Your employees know [...]