The Best Training Resource for Interiorscapers, Professional Interior Plant Care Technicians, & Horticulturists

Customer Service

12 02, 2020

What Better Way to Say “We Love You”

By |2019-05-27T17:00:38-07:00February 12th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

Some days, the difficulties of being in a customer service profession, like plantscaping can be overwhelming. Sometimes it feels like we can't ever fully satisfy our clients' needs. There are days when it can feel like each customer has too many plant problems and picky complaints that they all want to be solved NOW. You know [...]

5 02, 2020

Show Your Employees You Love Them

By |2019-05-27T16:21:08-07:00February 5th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

Someone once told me that great managers treat their employees as they would their best customer. I have found this to be a concept that works well for everyone involved. Loyal dedicated employees are a company's greatest asset. Who better to promote your company to your clients than one directly associated with its workings and ideals? [...]

22 01, 2020

Shine Those Winter Blues Away

By |2019-05-27T15:33:26-07:00January 22nd, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

You know the feeling. After weeks of holiday glitz, (Garland, wreaths and poinsettias everywhere) all of a sudden nothing. Back to the same old plants and that same old look. Everything looks so dull and plain. Holiday decorations have been removed and the glitter, sparkle and shine is gone. Right? Not if you have started your [...]

22 01, 2020

Lateness… A Habit Worth Breaking

By |2019-05-27T15:38:12-07:00January 22nd, 2020|Categories: Customer Service, Plant Technician Skills, Tip of the Month|0 Comments

Being late, whether to work, a meeting or a visit to a client's account, implies disinterest, laziness and a lack of reliability. If you keep people waiting, you have one strike against you before you ever open your mouth. In some cases, that one strike will be enough to kill your chance to get a promotion [...]

20 01, 2020

How’s Your Professional Image?

By |2019-05-26T16:01:26-07:00January 20th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

As a professional plantscaper, you - represent your company every time you interact with the public. Do you project the right 'Professional Image'? Take our little quiz and see! The clothing test When you are out on the job, is your... Apron clean and free stains, rips or tears? Uniform or company shirt clean and neatly [...]

30 12, 2019

Is More Better?

By |2019-05-23T12:49:04-07:00December 30th, 2019|Categories: Customer Service, Plant Technician Skills|0 Comments

Some folks believe that more of anything is better. A bigger TV screen has its advantages. A larger car conveys status. More tools make a better workshop. Having more clothes makes some people feel better. More detergent—better? More fertilizer, more water, more pruning, more vitamins—all better? Our list of “more is better” things can be extensive. [...]

18 12, 2019

Temporary Staging

By |2019-05-23T11:54:45-07:00December 18th, 2019|Categories: Christmas, Customer Service, Plant Technician Skills, Seasonal & Holidays|0 Comments

You remembered to bring the replacement plant for the reception area. It's a perfect plant and will look wonderful in the decorative container. You got it all cleaned up back at the shop, wrapped it up so it wouldn't get cold damage and loaded it gently in your van. Arriving at the account you carefully get [...]

16 12, 2019

A Holiday To Do List

By |2019-05-23T10:52:53-07:00December 16th, 2019|Categories: Christmas, Customer Service, Plant Technician Skills, Seasonal & Holidays|0 Comments

Interior: Have extra vinyl saucers, pot covers and sleeves in your vehicle for new plants (poinsettias and other holiday colors) that have been installed and were overlooked. Brrr! Fill water machines from indoor faucets only. Lukewarm water is best for the tropical plants, and for the water machines too. Sleeve all plants before leaving the warehouse/greenhouse [...]

11 12, 2019

Squeezing More Out of the Clock

By |2019-05-23T10:27:21-07:00December 11th, 2019|Categories: Customer Service, Plant Technician Skills, Seasonal & Holidays|0 Comments

This busy time of year there is even more to do and seemingly less time to do it in. Pretty soon offices will close or close early for the holidays shortening our workweek, poinsettias are everywhere and need attention and we begin to kick into high gear. How can we do a good job and still [...]

2 10, 2019

When to Pass on Complaints to Your Supervisor

By |2019-05-15T13:11:48-07:00October 2nd, 2019|Categories: Customer Service, Plant Technician Skills|0 Comments

When should you pass a complaining customer on to your supervisor? Only on those rare occasions that you can't deal with it yourself. Since customer service people, such as ourselves, are the first line of defence, we should handle as many of the everyday concerns as we can. We are the ones with the constant weekly [...]