The Best Training Resource for Interiorscapers, Professional Interior Plant Care Technicians, & Horticulturists

Customer Service

3 08, 2020

The Teamwork Challenge

By |2020-03-26T08:41:11-07:00August 3rd, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

The Teamwork Challenge Most interiorscape technicians spend their day working by themselves. If your work style is similar, then you work with out constant supervision and rely on your own horticultural skills to get the job done. When you’re on your own, independence and self-reliance are critical skills. But when you’re assigned to a team, these [...]

1 06, 2020

Caring for Plants in Top-Impact Areas

By |2020-03-26T08:30:59-07:00June 1st, 2020|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills, Sample Articles|0 Comments

Sago palms are a good choice for top-impact areas When you walk onto a large job site and there are so many plants to care for it may be hard to decide where to begin. Oftentimes, you start where you enter the account, which is usually at a back entry. You spend time doing [...]

4 05, 2020

10 Questions to Assess Customer Service Skills

By |2020-03-25T23:02:19-07:00May 4th, 2020|Categories: Budget & Revenue, Customer Service, Plant Technician Skills|0 Comments

What's your customer service score? Customer service is not a perfect science. You can’t write a formula for how to respond to each situation. People are unpredictable, so interactions will always have to be individualized for each situation. A key to being successful in dealing with customers is to remain flexible. Each interaction is [...]

30 03, 2020

Deep Spring Cleaning

By |2019-06-01T11:37:35-07:00March 30th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

Okay, that’s silly, even giddy! But that’s how I get when I think of spring. I get a feeling of rejuvenation, of making a fresh start. You know what I’m talking about. After weeks of dark, cold, and maybe snow, one morning I notice that the sun is shining even though it’s still early. Spring—it’s in [...]

25 03, 2020

Handling Conflicts & Confrontation

By |2019-06-01T11:26:54-07:00March 25th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

All of us... our families, our friends, our casual acquaintances, and our customers, are worried about the economy, job security, national security, global warming and everything else our modern society has to throw at us. These are trying times. Think back over the past year, how often have you walked into an account to find empty [...]

18 03, 2020

What’s Your Handle?

By |2019-06-01T10:56:26-07:00March 18th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

When people ask, "What do you do?", how do you respond? Do you say, "1 water plants" or do you go into a long explanation describing your many tasks? Just as medical technicians have job titles (radiologist for x-ray technician, or phlebotomist for the person who draws blood), plant care technicians also need titles to describe [...]

9 03, 2020

Coping With a Crisis

By |2019-05-31T09:08:07-07:00March 9th, 2020|Categories: Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

Are you prepared to handle unexpected situations? Your reaction to a crisis can either save an account or damage the good relationship your company has with the client. To give you practice responding to different crises, envision the following situations and measure your reaction against the described response. Talk with your supervisor about your company's policy [...]

12 02, 2020

What Better Way to Say “We Love You”

By |2019-05-27T17:00:38-07:00February 12th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

Some days, the difficulties of being in a customer service profession, like plantscaping can be overwhelming. Sometimes it feels like we can't ever fully satisfy our clients' needs. There are days when it can feel like each customer has too many plant problems and picky complaints that they all want to be solved NOW. You know [...]

5 02, 2020

Show Your Employees You Love Them

By |2019-05-27T16:21:08-07:00February 5th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

Someone once told me that great managers treat their employees as they would their best customer. I have found this to be a concept that works well for everyone involved. Loyal dedicated employees are a company's greatest asset. Who better to promote your company to your clients than one directly associated with its workings and ideals? [...]

22 01, 2020

Shine Those Winter Blues Away

By |2019-05-27T15:33:26-07:00January 22nd, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

You know the feeling. After weeks of holiday glitz, (Garland, wreaths and poinsettias everywhere) all of a sudden nothing. Back to the same old plants and that same old look. Everything looks so dull and plain. Holiday decorations have been removed and the glitter, sparkle and shine is gone. Right? Not if you have started your [...]

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