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Customer Service

14 02, 2021

Plant Spotlight: Anthurium, The Valentine’s Day Flower

By |2020-03-25T22:43:33-07:00February 14th, 2021|Categories: Customer Service, Plant Knowledge, Seasonal & Holidays|0 Comments

Anthuriums are wonderful seasonal plants February is a great month to let your customer know how much you appreciate them! Send them hearts and flowers with one beautiful Anthurium. Today, there are many gorgeous varieties available for interiorscape use. From tiny 4” sizes to three-foot-tall sizes. They are wonderful additions to your collection of [...]

12 02, 2021

25 Time-Saving Tips for Interior Plant Technicians

By |2020-03-25T22:43:20-07:00February 12th, 2021|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills, Sample Articles|Tags: |0 Comments

Time-saving tips are invaluable Does it feel like there is never enough time to get everything done? We can help! Here are 25 time-saving tips gathered from interior plant technicians all over the world. Incorporate these tips into your daily routine and save some precious time! Plan your visits to job sites in an [...]

31 01, 2021

The Importance of Plant Inventories

By |2020-03-25T22:42:51-07:00January 31st, 2021|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

Plant inventories will keep you organized Written plant inventories provide important information for the many people involved in the servicing and monitoring of interiorscape accounts. They tell us the total number of plants to service and their locations, what sizes of plants and containers were originally installed, who the contact person is, how long [...]

24 01, 2021

What’s your Customer Service Score?

By |2020-03-25T22:42:27-07:00January 24th, 2021|Categories: Customer Service, Plant Technician Skills|0 Comments

Show customers you appreciate their business Take the following True/False Quiz and find out how adept you are at providing outstanding customer service. Placing yourself in your client’s shoes and thinking about how you would like to be treated will guide you to the correct answers! Answer the following TRUE or FALSE questions to [...]

17 01, 2021

Plant Care Checklist

By |2020-03-25T22:42:13-07:00January 17th, 2021|Categories: Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

It's all in the details Good interiorscape service requires us to pay close attention to the cosmetics of each plant, in each account, with every visit. We may love to know about the physiology of the plants (and indeed that will help us do our job better) or what kind of insects they have, [...]

28 12, 2020

Customer Service Tips from the Experts

By |2020-03-25T22:45:22-07:00December 28th, 2020|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

Keep Bamboo palms looking their best More customers are being added everyday to your service department and to keep both your old and new customers happy, you must continue to focus on the quality of your service. Quality means accepting nothing less than the best performance from yourself and from others in your company. [...]

25 12, 2020

7 Smart Time Management Tips

By |2020-03-25T22:45:31-07:00December 25th, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

Manage your time efficiently How can you give your accounts the attention they deserve when you're always busy? Is it possible to even do a good job and still get everything done in time? Surely there's a better way to manage your time and not feel stressed. Someone once said, “We all have the [...]

6 12, 2020

Top Customer Complaints & Solutions

By |2020-03-25T22:46:17-07:00December 6th, 2020|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills, Sample Articles|0 Comments

Always listen to your customer's concerns As an interior plant technician, you never know what question or problem will be thrown your way next. In order to survive, you need to think fast. You need to be able to respond to even the most difficult customer complaints in a way that not only addresses [...]

3 08, 2020

The Teamwork Challenge

By |2020-03-26T08:41:11-07:00August 3rd, 2020|Categories: Customer Service, Plant Technician Skills|0 Comments

The Teamwork Challenge Most interiorscape technicians spend their day working by themselves. If your work style is similar, then you work with out constant supervision and rely on your own horticultural skills to get the job done. When you’re on your own, independence and self-reliance are critical skills. But when you’re assigned to a team, these [...]

1 06, 2020

Caring for Plants in Top-Impact Areas

By |2020-03-26T08:30:59-07:00June 1st, 2020|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills, Sample Articles|0 Comments

Sago palms are a good choice for top-impact areas When you walk onto a large job site and there are so many plants to care for it may be hard to decide where to begin. Oftentimes, you start where you enter the account, which is usually at a back entry. You spend time doing [...]

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