The Best Training Resource for Interiorscapers, Professional Interior Plant Care Technicians, & Horticulturists

Customer Service

9 05, 2018

10 Questions to Assess Customer Service Skills

By | 2018-05-10T08:57:08+00:00 May 9th, 2018|Categories: Customer Service, Money Tips, Plant Technician Skills, Quiz / Poll|1 Comment

What's your customer service score? Customer service is not a perfect science. You can’t write a formula for how to respond to each situation. People are unpredictable, so interactions will always have to be individualized for each situation. A key to being successful in dealing with customers is to remain flexible. Each interaction is [...]

7 05, 2018

Dos and Don’ts of Residential Interiorscaping

By | 2018-05-09T09:43:08+00:00 May 7th, 2018|Categories: Customer Service, Interior Plants, Plant Knowledge, Plant Technician Skills|2 Comments

Be extra careful when working in residences Chihuly glass, Villeroy and Boch serving dish, Waterford Crystal punch bowl, Chivas Regal and a Peter Max painting. Question: What do these five items have in common? Answer: They are all things you should never touch when servicing plants in a residential account. Palatial plants Palatial plants [...]

25 04, 2018

11 Helpful Time Management Tips

By | 2018-05-10T09:01:08+00:00 April 25th, 2018|Categories: Customer Service, Plant Knowledge, Plant Technician Skills|0 Comments

Writing a list will help you stay on track There's always so much that needs to be done and it's easy to be overwhelmed when you have so much on your plate. Don't worry, there are 11 helpful tips below to help you make the most of our time. Break down major tasks into [...]

26 03, 2018

An Interior Plant Technician Explains 

By | 2018-05-10T09:10:25+00:00 March 26th, 2018|Categories: Customer Service, Featured Article, Interior Plants, Money Tips, Plant Knowledge, Plant Technician Skills|0 Comments

Are your Dracaena roots covered? Over the past few months, we have been jotting down questions about plant problems from plant technicians. Some of the questions couldn’t be answered with just a simple “more water, less water” or “watch for bugs” type of response. A bit more background was needed. A bit more history about [...]

5 03, 2018

The Importance of Client Appreciation

By | 2018-05-10T09:15:23+00:00 March 5th, 2018|Categories: Customer Service, Plant Technician Skills|0 Comments

Give your customers beautiful bromeliads as gifts It’s getting close to Spring and you may suddenly want the entire world to feel as good as you do. You want peace and harmony with your clients, employees and coworkers. Sometimes the customer is not always right. The customer knows it. You know it. Your employees know [...]

14 02, 2018

Plant Spotlight: Anthurium, The Valentine’s Day Flower

By | 2018-05-10T09:19:48+00:00 February 14th, 2018|Categories: Customer Service, Featured Article, Interior Plants, Plant Knowledge, Seasonal & Holidays|0 Comments

Anthuriums are wonderful seasonal plants February is a great month to let your customer know how much you appreciate them! Send them hearts and flowers with one beautiful Anthurium. Today, there are many gorgeous varieties available for interiorscape use. From tiny 4” sizes to three-foot-tall sizes. They are wonderful additions to your collection of [...]

12 02, 2018

25 Time-Saving Tips for Interior Plant Technicians

By | 2018-05-10T09:20:46+00:00 February 12th, 2018|Categories: Customer Service, Free Promo Article, Interior Plants, Money Tips, Plant Knowledge, Plant Technician Skills|0 Comments

Time-saving tips are invaluable Does it feel like there is never enough time to get everything done? We can help! Here are 25 time-saving tips gathered from interior plant technicians all over the world. Incorporate these tips into your daily routine and save some precious time! Plan your visits to job sites in an [...]

31 01, 2018

The Importance of Plant Inventories

By | 2018-05-10T09:29:41+00:00 January 31st, 2018|Categories: Customer Service, Interior Plants, Money Tips, Plant Knowledge, Plant Technician Skills|0 Comments

Plant inventories will keep you organized Written plant inventories provide important information for the many people involved in the servicing and monitoring of interiorscape accounts. They tell us the total number of plants to service and their locations, what sizes of plants and containers were originally installed, who the contact person is, how long [...]

24 01, 2018

What’s your Customer Service Score?

By | 2018-05-10T09:32:51+00:00 January 24th, 2018|Categories: Customer Service, Plant Technician Skills, Quiz / Poll|0 Comments

Show customers you appreciate their business Take the following True/False Quiz and find out how adept you are at providing outstanding customer service. Placing yourself in your client’s shoes and thinking about how you would like to be treated will guide you to the correct answers! Answer the following TRUE or FALSE questions to [...]

17 01, 2018

Plant Care Checklist

By | 2018-05-10T09:34:18+00:00 January 17th, 2018|Categories: Customer Service, Interior Plants, Plant Knowledge, Plant Technician Skills|0 Comments

It's all in the details Good interiorscape service requires us to pay close attention to the cosmetics of each plant, in each account, with every visit. We may love to know about the physiology of the plants (and indeed that will help us do our job better) or what kind of insects they have, [...]