Boost your energy levels by keeping your eyes open to new opportunities, seeking new servicing and plantscaping tips, and maintaining high levels of curiosity about your industry. How does one go about doing this you ask? The following suggestions can help you expand your plant knowledge and improve your quality of service, leading to new energy. [...]
Most interiorscape companies replace plants as part of the on-going guarantee to their customers. The goal of this policy is to replace declining plants before the client notices there is a problem. So how do we know when it is time to replace and not just go overboard, replacing every plant at the slightest sign of [...]
Get there safely As an interior plant technician, you will spend a lot of time driving to your accounts. It's important to always plan for any inconveniences you may encounter while driving. Here’s a checklist for staying safe when you’re in transit. Know something about where you’re going before you get there. That means [...]
Great customer service matters As an interior plant technician who strives to provide the best customer service at all times, it's best to remember that great communication skills provide for smooth transactions. Sometimes words add turbulence rather than smoothing over a sticky situation. Use those same words with an angry customer and you could [...]
Why Every Plant Technician is a Salesperson Always be on the lookout for potential sales When you visit one of your accounts, you are not only a plant technician, but a salesperson as well. Your customer will recognize you as a plant professional and feel comfortable asking questions. They see you as an expert [...]
It's helpful to have clear priorities Transition and change confront us on a daily basis, creating new pressures and distractions. As these happen some of the companies priorities may change, and you will need to integrate these shifting priorities into your work. Maybe your priority is to always get to work by 7:00 AM [...]
Make time to write down your resolutions My how time flies! It’s once again the time of year for resolutions to make you or your company better. But how do you put to use the information you gained last year? Let’s look at some specific resolutions you may want to make and suggestions for [...]
Increased productivity will give you more time for plant care Customer service can be stressful. Unhappy customers, heavy traffic, glitches in routine—any of these can put you behind or wear down your customer face. It can seem like everyone is asking you to do more with less and never let quality slide. While “Do [...]
Best customer service practices 10 Ways to Provide Better Customer Service Providing the best customer service for your clients takes practice and requires critical thinking about the policies you have in place. In order to always provide the best for your clients, it's important to examine your customer service practices. A great way to [...]
Conflicts can distract us from enjoying the holiday season It’s not easy being an interiorscape plant technician - especially during the busy holiday season. We have to provide proper care for plants and keep them healthy. We have to groom plants and keep them pretty. And we have to listen to our customers and [...]
