Be extra careful when working in residences Chihuly glass, Villeroy and Boch serving dish, Waterford Crystal punch bowl, Chivas Regal and a Peter Max painting. Question: What do these five items have in common? Answer: They are all things you should never touch when servicing plants in a residential account. Palatial plants Palatial plants [...]
Are you prepared to handle unexpected situations? Your reaction to a crisis can either save an account or damage the good relationship your company has with the client. To give you practice responding to different crises, envision the following situations and measure your reaction against the described response. Talk with your supervisor about your company's policy [...]
Keep Bamboo palms looking their best More customers are being added everyday to your service department and to keep both your old and new customers happy, you must continue to focus on the quality of your service. Quality means accepting nothing less than the best performance from yourself and from others in your company. [...]
Anthuriums are wonderful seasonal plants February is a great month to let your customer know how much you appreciate them! Send them hearts and flowers with one beautiful Anthurium. Today, there are many gorgeous varieties available for interiorscape use. From tiny 4” sizes to three-foot-tall sizes. They are wonderful additions to your collection of [...]
Plant inventories will keep you organized Written plant inventories provide important information for the many people involved in the servicing and monitoring of interiorscape accounts. They tell us the total number of plants to service and their locations, what sizes of plants and containers were originally installed, who the contact person is, how long [...]
Show customers you appreciate their business Take the following True/False Quiz and find out how adept you are at providing outstanding customer service. Placing yourself in your client’s shoes and thinking about how you would like to be treated will guide you to the correct answers! Answer the following TRUE or FALSE questions to [...]
It's all in the details Good interiorscape service requires us to pay close attention to the cosmetics of each plant, in each account, with every visit. We may love to know about the physiology of the plants (and indeed that will help us do our job better) or what kind of insects they have, [...]
Manage your time efficiently How can you give your accounts the attention they deserve when you're always busy? Is it possible to even do a good job and still get everything done in time? Surely there's a better way to manage your time and not feel stressed. Someone once said, “We all have the [...]
Always listen to your customer's concerns As an interior plant technician, you never know what question or problem will be thrown your way next. In order to survive, you need to think fast. You need to be able to respond to even the most difficult customer complaints in a way that not only addresses [...]
Being late, whether to work, a meeting or a visit to a client's account, implies disinterest, laziness and a lack of reliability. If you keep people waiting, you have one strike against you before you ever open your mouth. In some cases, that one strike will be enough to kill your chance to get a promotion [...]
