Customer Service

1 06, 2020

Caring for Plants in Top-Impact Areas

By |2020-03-26T08:30:59-07:00June 1st, 2020|Categories: Budget & Revenue, Customer Service, Plant Knowledge, Plant Technician Skills, Sample Articles|Comments Off on Caring for Plants in Top-Impact Areas

Sago palms are a good choice for top-impact areas When you walk onto a large job site and there are so many plants to care for it may be hard to decide where to begin. Oftentimes, you start where you enter the account, which is usually at a back entry. You spend time doing [...]

8 05, 2020

10 Questions to Assess Customer Service Skills

By |2021-06-12T09:31:23-07:00May 8th, 2020|Categories: Budget & Revenue, Customer Service, Plant Technician Skills|Comments Off on 10 Questions to Assess Customer Service Skills

What's your customer service score? Customer service is not a perfect science. You can’t write a formula for how to respond to each situation. People are unpredictable, so interactions will always have to be individualized for each situation. A key to being successful in dealing with customers is to remain flexible. Each interaction is [...]

1 05, 2020

How’s Your Professional Image?

By |2021-06-12T09:32:11-07:00May 1st, 2020|Categories: Customer Service, Plant Technician Skills|Comments Off on How’s Your Professional Image?

As a professional plantscaper, you - represent your company every time you interact with the public. Do you project the right 'Professional Image'? Take our little quiz and see! The clothing test When you are out on the job, is your... Apron clean and free stains, rips or tears? Uniform or company shirt clean and neatly [...]

27 03, 2020

Deep Spring Cleaning

By |2021-06-12T09:34:26-07:00March 27th, 2020|Categories: Customer Service, Plant Technician Skills|Comments Off on Deep Spring Cleaning

Okay, that’s silly, even giddy! But that’s how I get when I think of spring. I get a feeling of rejuvenation, of making a fresh start. You know what I’m talking about. After weeks of dark, cold, and maybe snow, one morning I notice that the sun is shining even though it’s still early. Spring—it’s in [...]

20 03, 2020

Handling Conflicts & Confrontation

By |2021-06-12T09:34:16-07:00March 20th, 2020|Categories: Customer Service, Plant Technician Skills|Comments Off on Handling Conflicts & Confrontation

All of us... our families, our friends, our casual acquaintances, and our customers, are worried about the economy, job security, national security, global warming and everything else our modern society has to throw at us. These are trying times. Think back over the past year, how often have you walked into an account to find empty [...]

12 02, 2020

What Better Way to Say “We Love You”

By |2019-05-27T17:00:38-07:00February 12th, 2020|Categories: Customer Service, Plant Technician Skills|Comments Off on What Better Way to Say “We Love You”

Some days, the difficulties of being in a customer service profession, like plantscaping can be overwhelming. Sometimes it feels like we can't ever fully satisfy our clients' needs. There are days when it can feel like each customer has too many plant problems and picky complaints that they all want to be solved NOW. You know [...]

5 02, 2020

Show Your Employees You Love Them

By |2019-05-27T16:21:08-07:00February 5th, 2020|Categories: Customer Service, Plant Technician Skills|Comments Off on Show Your Employees You Love Them

Someone once told me that great managers treat their employees as they would their best customer. I have found this to be a concept that works well for everyone involved. Loyal dedicated employees are a company's greatest asset. Who better to promote your company to your clients than one directly associated with its workings and ideals? [...]

22 01, 2020

Shine Those Winter Blues Away

By |2019-05-27T15:33:26-07:00January 22nd, 2020|Categories: Customer Service, Plant Technician Skills|Comments Off on Shine Those Winter Blues Away

You know the feeling. After weeks of holiday glitz, (Garland, wreaths and poinsettias everywhere) all of a sudden nothing. Back to the same old plants and that same old look. Everything looks so dull and plain. Holiday decorations have been removed and the glitter, sparkle and shine is gone. Right? Not if you have started your [...]

30 12, 2019

Is More Better?

By |2019-05-23T12:49:04-07:00December 30th, 2019|Categories: Customer Service, Plant Technician Skills|Comments Off on Is More Better?

Some folks believe that more of anything is better. A bigger TV screen has its advantages. A larger car conveys status. More tools make a better workshop. Having more clothes makes some people feel better. More detergent—better? More fertilizer, more water, more pruning, more vitamins—all better? Our list of “more is better” things can be extensive. [...]

18 12, 2019

Temporary Staging

By |2019-05-23T11:54:45-07:00December 18th, 2019|Categories: Christmas, Customer Service, Plant Technician Skills, Seasonal & Holidays|Comments Off on Temporary Staging

You remembered to bring the replacement plant for the reception area. It's a perfect plant and will look wonderful in the decorative container. You got it all cleaned up back at the shop, wrapped it up so it wouldn't get cold damage and loaded it gently in your van. Arriving at the account you carefully get [...]

Go to Top