Treat everyone like they are your best customer It's important to remember that everyone you come into contact with is your customer, in some way or another. From the person selling flowers at the farmers' market, to your supervisor at work and even family friends. If you don’t know how to listen effectively, communicate [...]
Do you know how to care for your variegated Schefflera if it gets sick? Nursing plants back to health requires the same amount of care you would use to nurse a sick person back to perfect health. In some ways the nurturing process is the same. Both plants and humans, when sick, should stay [...]
Follow these simple road safety tips while driving Cars and large trucks all use the same roadways everyday, but do drivers really know how to share the road safely? Here are some tips for all of us using the highways: Trucks create wind gusts. Keep both hands on the wheel when you pass a [...]
Ficus leaves tell a story What’s up with this Ficus? Everyone has at least one Ficus in their accounts that does something odd. Old growth, yellowing, new green leaves dropping or leaves sporadically throughout the tree being blotched green and yellow. Ficus can be unpredictable. These leaf issues are a Ficus’ way of attempting [...]
Poinsettias are welcome visitors in the fall and winter seasons Weaving together the colors of the season… The seasons change As the sun glides across the sky with a new warm autumn glow, suddenly the hot colors of summer look out of place. These colors are replaced with the colors of fall. The golden [...]
Create colorful plant displays What do we know of color and how to best use it in interiorscapes? Color theory is often defined on a wheel. Gather up the nearest set of crayons and use the color wheel provided to draw in the listed colors. The colors we call the primary colors are red, [...]
Phoenix roebelenii - also known as pygmy date palm A member of the Palmae family, Phoenix roebelenii have gracefully arching, feathery fronds radiating from the center of sturdy trunks. Grown as single or multiple-trunked plants, the durable P. roebelenii or pygmy date palm, tolerates medium light levels (150fc) and mechanical abuse. Palm anatomy Palms [...]
Learn how to streamline managing new accounts The first few weeks of service on a newly installed account are some of the most challenging, horticulturally, for plant technicians. This is due to the acclimatization process that the plants are going through. It takes several weeks for the plants to adjust to their new surroundings. [...]
Help new team members feel more welcome New team members have a daunting task. They need to learn where all their new accounts are located and find all the plants within that account. They need to learn all their clients' contact names and where they sit in each account. They need to learn how [...]
Do you offer exceptional customer service? In today’s competitive environment, customers demand more than just a basic service. They value exceptional service and are willing to pay for it. Outstanding customer service is what keeps your clients paying for your work. Without customers, you have no jobs to do! It's up to the plant [...]
