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Okay, that’s silly, even giddy! But that’s how I get when I think of spring. I get a feeling of rejuvenation, of making a fresh start. You know what I’m talking about. After weeks of dark, cold, and maybe snow, one morning I notice that the sun is shining even though it’s still early. Spring—it’s in [...]
What's your customer service score? Customer service is not a perfect science. You can’t write a formula for how to respond to each situation. People are unpredictable, so interactions will always have to be individualized for each situation. A key to being successful in dealing with customers is to remain flexible. Each interaction is [...]
All of us... our families, our friends, our casual acquaintances, and our customers, are worried about the economy, job security, national security, global warming and everything else our modern society has to throw at us. These are trying times. Think back over the past year, how often have you walked into an account to find empty [...]
Learn how to take a step back If you feel you’re on the verge of being stressed because of your job, take a step back. You might be burning out. Before it becomes full-blown, take these steps to avoid burnout: 1. Find time to play Even if it means forcing yourself. People on the [...]
Do you make the grade? Quality Control, Quality Assurance, Account Check-up...no matter what you call it, it’s still a report card. These reports can show up in your message box without warning. There is no time for cramming, you didn’t even know there was going to be a “test." They go straight to your [...]
Writing a list will help you stay on track There's always so much that needs to be done and it's easy to be overwhelmed when you have so much on your plate. Don't worry, there are 11 helpful tips below to help you make the most of our time. Break down major tasks into [...]
Great managers inspire their plant technicians Managing interior plant technicians can be very stressful. It takes a lot of effort to make sure your technicians are knowledgeable about their work and servicing the accounts with ease. Good leadership is essential, but what are the characteristics of a good manager? Here are 20 characteristics of [...]
What are your goals? Ready, Set...Goals! Goals, promises and objectives are all words that can make some people start to squirm. What is it about these words that can prompt all kinds woes? Goal setting doesn’t need to be a long drawn-out, soul-searching process. It's as simple as writing down on a piece of paper [...]
Customer Care Matters Nurture your clients like you would your plants You may think that taking care of the plants in your accounts is of the utmost importance, but it's just as important to care for your customers. Clients will have questions, concerns and requests. Take the extra time to talk to them and [...]
It's valuable to save time and energy When you’re in the janitor’s closet and you’ve just finished hooking up the water machine to the sink so it can fill, what do you do for the next three to five minutes? Do you stare at the sink remembering your weekend? Maybe just stand there holding [...]
