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Help new team members feel more welcome New team members have a daunting task. They need to learn where all their new accounts are located and find all the plants within that account. They need to learn all their clients' contact names and where they sit in each account. They need to learn how [...]
Do you offer exceptional customer service? In today’s competitive environment, customers demand more than just a basic service. They value exceptional service and are willing to pay for it. Outstanding customer service is what keeps your clients paying for your work. Without customers, you have no jobs to do! It's up to the plant [...]
Plant deficiencies can be fixed As we get better at caring for interior plants, they tend to survive through the years. It’s not uncommon to have a plant that is still looking good and has survived over 20 years in an account. That good health condition is from more than just proper watering, adequate [...]
Do you know how to care for ZZ plants? The interior plant technician has a lot to do in a short time. We must spend a few moments checking in with the client, in case some issue has arisen. Then, the typical service activities required for each plant in our care consists of: Observation Before [...]
Learn methods to test soil moisture levels Determining the appropriate moisture level for an interior plant is perhaps the hardest part of an interior technician’s job. Proper amounts of water are vital to the overall health of container grown plants. Too little, and the plant can collapse and look wilted or “dead” to your [...]
Plants with high visibility should look vibrant and healthy Various problems are encountered when working with interiorscape plants. Left unnoticed, these problems can lead to a decline in the overall plant quality of an account, a decline in customer satisfaction, or a decline in technician safety. Some of these situations change so gradually that [...]
Plants improve the quality of a workplace You are riding in an elevator and the person riding up with you looks over and sees your water bucket. Inquisitively they ask, "Why do we even need a plant service in this building? Anybody can water plants, besides what’s wrong with fake plants?" Those are some [...]
Kalanchoe blooms create stunning displays of color Profuse blooms and explosions of color are elements of lovely flowering arrangements. These beautiful displays don’t just magically happen. First, they must be designed for the site and planted properly. Then your real work begins, the expert weekly care necessary to bring out their colors to the [...]
Care for your customers as you would your favorite plants Some days the difficulties of being in a customer service profession like interiorscaping can be overwhelming. There are days when it feels like each customer has too many plant problems and they want them all solved NOW. We’ve all had days like this. The [...]
Water your plants proactively in the summer months Even though your interiorscape plants are indoors they can tell a change is taking place in the spring and they seem to wake-up as summer rolls around. Seasons change and so must the care we give to our plants. Beginning in late spring you may notice [...]
