Great customer service matters As an interior plant technician who strives to provide the best customer service at all times, it's best to remember that great communication skills provide for smooth transactions. Sometimes words add turbulence rather than smoothing over a sticky situation. Use those same words with an angry customer and you could [...]
Why Every Plant Technician is a Salesperson Always be on the lookout for potential sales When you visit one of your accounts, you are not only a plant technician, but a salesperson as well. Your customer will recognize you as a plant professional and feel comfortable asking questions. They see you as an expert [...]
It's helpful to have clear priorities Transition and change confront us on a daily basis, creating new pressures and distractions. As these happen some of the companies priorities may change, and you will need to integrate these shifting priorities into your work. Maybe your priority is to always get to work by 7:00 AM [...]
Make time to write down your resolutions My how time flies! It’s once again the time of year for resolutions to make you or your company better. But how do you put to use the information you gained last year? Let’s look at some specific resolutions you may want to make and suggestions for [...]
Increased productivity will give you more time for plant care Customer service can be stressful. Unhappy customers, heavy traffic, glitches in routine—any of these can put you behind or wear down your customer face. It can seem like everyone is asking you to do more with less and never let quality slide. While “Do [...]
Best customer service practices 10 Ways to Provide Better Customer Service Providing the best customer service for your clients takes practice and requires critical thinking about the policies you have in place. In order to always provide the best for your clients, it's important to examine your customer service practices. A great way to [...]
Conflicts can distract us from enjoying the holiday season It’s not easy being an interiorscape plant technician - especially during the busy holiday season. We have to provide proper care for plants and keep them healthy. We have to groom plants and keep them pretty. And we have to listen to our customers and [...]
Don't be stressed before the holidays, plan ahead and get organized! The key to surviving the holidays is good planning. Before all the decorations go up and the poinsettias go in, take a look around and assess what work needs to be done on your accounts. Are there replacements that need to be made? [...]
It's important to know what your clients need just like you do your plants Good interiorscape service requires us to pay close attention to the customers in each account. We may love to know about the physiology of the plants (and indeed that will help us do our job better) or what kind of [...]
Continuous training is important for interior plant technicians The importance of an ongoing training program can never be minimized for interior plant technicians. Expert training identifies the strengths and weaknesses of each individual and works to develop positive techniques. But who has time to train? Does it feel like you are running from account [...]
