Show customers you appreciate their business Take the following True/False Quiz and find out how adept you are at providing outstanding customer service. Placing yourself in your client’s shoes and thinking about how you would like to be treated will guide you to the correct answers! Answer the following TRUE or FALSE questions to [...]
It's all in the details Good interiorscape service requires us to pay close attention to the cosmetics of each plant, in each account, with every visit. We may love to know about the physiology of the plants (and indeed that will help us do our job better) or what kind of insects they have, [...]
Silver Bay Aglaonema Aglaonemas are one of the most frequently used plants in interiorscapes. They are used as tabletop plants, stand-alone floor plants and as groundcovers in beds. They mix well with seasonal flowers and they survive in terribly low light. They endure chronic over- and under-watering. It’s hard to envision an interiorscape without [...]
Good posture helps prevent injury Plant technicians are increasingly susceptible to repetitive stress injuries of all kinds, so remember that good posture is among the things you can do physically to help ward off unnecessary strains. Heed these tips: 1. Don’t lean your head forward The average adult head weighs 10 pounds. When it’s carried [...]
Water flowers and plants efficiently There are a number of components that contribute to the interior plant technician's ability to create beautiful, healthy plants for the client. Good business sense dictates that the technician do so as cost-effectively as possible. Obviously, water is a key contributor to the plant’s health. How the technician transports [...]
Manage your time efficiently How can you give your accounts the attention they deserve when you're always busy? Is it possible to even do a good job and still get everything done in time? Surely there's a better way to manage your time and not feel stressed. Someone once said, “We all have the [...]
Fiddle leaf fig trees are prone to broken branches It’s so upsetting to walk up to a plant that you haven’t seen for a week and see a broken, dangling branch, maybe even more than one. Ohhh, the poor thing! How did that happen? How long has it been like this? It’s gotta hurt! [...]
It's important to take care of your hands Working with plants, whether indoors or outdoors, can be hard on hands. Soil, water, fertilizers and chemicals leave them dry and irritated. Your hands are very important in your line of work. They need to be cleaned and lubricated just like your pruners, scissors and other [...]
Always listen to your customer's concerns As an interior plant technician, you never know what question or problem will be thrown your way next. In order to survive, you need to think fast. You need to be able to respond to even the most difficult customer complaints in a way that not only addresses [...]
