The Best Training Resource for Interiorscapers, Professional Interior Plant Care Technicians, & Horticulturists

MalloryK

About Mallory Kraus

This author has not yet filled in any details.
So far Mallory Kraus has created 32 blog entries.
17 06, 2019

Diagnosing Plant Ailments

By |2019-03-26T08:23:29-07:00June 17th, 2019|Categories: Plant Knowledge, Plant Pests, Plant Technician Skills|0 Comments

Symptom Possible Causes Take a Closer Look For no apparent reason, the plant is drooping Too much lightToo much water High temperature Kept in draft Is the foliage too pale or warm?Is the soil sour smelling? Does the foliage have black edges? Are there no roots, making the plant easy to remove from the soil? [...]

12 06, 2019

Color Corner

By |2019-03-19T09:37:57-07:00June 12th, 2019|Categories: Customer Service, Plant Knowledge|0 Comments

Monet - Water Lillies Color Certain colors are regarded as "hot". Bright reds, oranges, yellow, and gold fall into this category. These are exciting colors, which tend to catch the eye and have an enlivening effect. When used in combinations of these colors, the statement can be exciting — but if overused or poorly [...]

10 06, 2019

On Management: All About Criticism

By |2019-03-18T15:25:54-07:00June 10th, 2019|Categories: Customer Service|0 Comments

Our installation crew disappoints us. Our supervisor is late to work and fails to have the paperwork ready when she arrives. One of our team members is blocking us in so we can't leave on our route. Occasions to criticize others arise many times during the course of a workday, yet few people know how to [...]

7 06, 2019

5 Signs it’s Time to Replace Plants

By |2019-05-06T12:44:54-07:00June 7th, 2019|Categories: Budget & Revenue, Customer Service, Plant Knowledge|Tags: |0 Comments

5 Signs it's Time to Replace Plants Maybe it's time for new plants? Many of us choose plantscaping because we love plants. When a plant suddenly dies in our care we grieve the loss, for in some unique way we have lost a friend. Perhaps harder yet for us is when a plant has [...]

5 06, 2019

Water Tips for Summer

By |2019-03-18T15:25:36-07:00June 5th, 2019|Categories: Plant Knowledge|0 Comments

Summer is upon and that means that it's time to talk about water. The plants inside that we take care of are using more water and it seems those exterior pots and hanging baskets can't get enough! The additional need for water seems to come on suddenly when we think we still have a couple more [...]

3 06, 2019

Flexibility, the Key to Great Customer Service

By |2019-03-18T15:25:13-07:00June 3rd, 2019|Categories: Customer Service, Plant Knowledge|0 Comments

If you want fewer customers, just be as inflexible as possible. Being inflexible means saying "no" as often as possible to customers. It means being surprised by anything that differs from the norm: an unusual request or question from a customer, an angry caller or the accent of a non-English speaking customer. It's the "We've always [...]

29 05, 2019

Spotlighting: Ficus benjamina

By |2019-05-06T12:22:13-07:00May 29th, 2019|Categories: Plant Knowledge, Plant Technician Skills|0 Comments

Ficus benjamina (weeping fig), part of the large Moraceae, or Mulberry, family, are native to Southeast Asia, India and Australia. F. benjamina has glossy green elliptical shaped leaves and a light tan colored trunk. Mature plants may produce small, inedible figs. Ficus benjaminas are available in a wide variety of forms including multiple standards, braided, single [...]

27 05, 2019

Every Plant Every Visit

By |2019-03-13T13:56:46-07:00May 27th, 2019|Categories: Plant Knowledge, Plant Technician Skills|0 Comments

The horticultural technician has a lot to do in a short time. We have a lot of tasks and they need to be done efficiently. Use the following checklist every visit to make sure you are performing a complete and comprehensive observation of your plants. Observe the foliage Are leaves pale (chlorotic), yellow, brown, or spotted? [...]

22 05, 2019

Spotlighting: Hoya bella

By |2019-03-13T12:42:02-07:00May 22nd, 2019|Categories: Plant Knowledge, Plant Technician Skills|0 Comments

Hoya bella cascading plant Cascading flowering plants are often the highlight of an interior installation. The effect of trailing leaves draws the eye and sparks interest. My very favorite of these plants is the lovely Hoya bella, also known as the miniature wax plant. Hoya bella foliage looks gorgeous whether in hanging pots or [...]

20 05, 2019

The Silent Language

By |2019-03-12T15:35:43-07:00May 20th, 2019|Categories: Customer Service, Plant Technician Skills|0 Comments

Good customer service communications flow smoothly and effortlessly. We get a call, or our contact approaches us with a problem or a complaint and we let them know what we will do to correct things and deal with the situation. Simple. Yet sometimes you can tell things have gotten off on the wrong foot and gone [...]